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Terms That Cover Your Account on m17

Every account on m17 operates under these terms. Before you deposit via bKash, Nagad, or Rocket and head into the lobby, take a few minutes to understand what governs your access, your funds, and your rights.

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REACH OUR TEAM

Contact Us About These Terms

Questions about what these terms mean for your account? Our support team handles account queries, wallet issues, and terms clarifications. Reach us through the channels below — let us know your registered mobile number so we can pull up your account quickly.

What These Terms Actually Cover

m17 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and m17 the moment you open an account. They cover how your account is created and verified, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what we expect from you when you use the lobby. Your

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account is personal — sharing login details or letting someone else fund your wallet on your behalf is a breach of these terms and can result in account suspension. Withdrawals go back to the same wallet you deposited from, whether that is bKash, Nagad, or Rocket,
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so keep your mobile wallet active and verified. We reserve the right to update these terms when our services change. When that happens, we will notify you through the account contact you registered. Continued use of your account after a terms update means you accept the
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revised version. If any part of these terms conflicts with local law in your region, that local law applies. Access to our lobby and all services remains subject to eligibility under the laws of Bangladesh and the regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data and wallet details are handled under the security and retention standards set out here. We keep your information only as long as your account is active or as required under applicable regulations. You have the right to request a copy of the data we hold, and you can ask us to correct inaccurate details at any time through our support channel.

Data Retention

We retain your account records for the period required by applicable regulations. Once that period ends and your account is closed, personal data is deleted from active systems in line with our retention schedule.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Every login triggers an OTP to that number — keep it current and never share the code with anyone, including our support team.

Wallet Verification

Linking your bKash, Nagad, or Rocket wallet requires a one-time verification step. This confirms the wallet belongs to you and is the account we use for all withdrawals — it cannot be changed without re-verification.

Requesting Changes

To update your registered mobile number, email address, or linked wallet, contact support directly. Changes to account details require identity confirmation before they take effect, keeping your funds and access protected.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your account. If something is not covered here, our support team can help you directly.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is governed by these terms. Funds move through the wallet you verified at registration, and the same wallet receives your withdrawals.

No. Your account is yours alone. Allowing another person to log in, deposit, or withdraw on your behalf breaches these terms and can lead to account suspension and forfeiture of pending withdrawals.

We notify you through your registered contact when terms change. Using your account after that notification means you accept the update. If you disagree, you should close your account before the update takes effect.

Contact our support team with your registered mobile number and a data access request. We will confirm what information we hold and provide it in line with applicable data regulations and our retention schedule.

Access to m17 and all services depends on your local law and the eligible regions we serve. If your region has restrictions on online gaming services, those restrictions apply regardless of these terms.

Contact support immediately via live chat or email. We can place a temporary hold on your account, review recent login activity, and re-issue your OTP verification to secure access while we investigate.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on m17

Contact Us About These Terms

Account Security and Your Rights Under These Terms

Data Retention

Account Security

Wallet Verification

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to my bKash, Nagad, and Rocket deposits?

02 Can someone else use my account or deposit on my behalf?

03 What happens if m17 updates these terms?

04 How do I access the data m17 holds on my account?

05 Does my eligibility depend on where I am in Bangladesh?

06 What should I do if I think my account has been accessed without my permission?

Terms & Conditions

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