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Your Rights and Our Rules on m17

Everything you need to know about how m17 handles your account, your data, and your access is here. Use of this platform depends on your local law and whether you are in an eligible region — read this before you deposit via bKash, Nagad…

Account Eligibility RulesData Handling PolicybKash, Nagad, Rocket Account UseCookie and Tracking Notice
m17 Your Rights and Our Rules on m17
DATA ACCOUNT SECURITY

How We Handle Your Data and Account

Security and data handling at m17 follow consistent internal standards. We keep your account data only as long as your account is active plus a retention period required for transaction records. You can request a summary of the data we hold at any time by contacting support with your registered email.

Data Retention We retain your account and transaction data for the period required by our operating policy. Once that window closes, personal data is deleted or anonymised according to our standard schedule.
Cookie Use We use session cookies for account access and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from your account settings at any time.
Account Security Your account is protected by a one-time password sent to your registered mobile number at each login. Do not share your OTP — our support team will never ask for it.
Data Request and Changes To request, correct, or delete your personal data, contact support with your registered email and a description of the change. We aim to respond to data requests within a reasonable time frame.
CONTACT LEGAL SUPPORT

Reach Us About Policy Questions

If a term is unclear, your account has been restricted, or you want to request a data review, our support team handles policy-related queries separately from general account help. Reach out through any of the channels below and mention that your query is legal or policy-related so it gets routed correctly.

Live Chat Available directly from your account dashboard. Select the policy or account topic when you open the chat so the right team picks it up without a transfer.
Email Support Send a written query with your registered account email in the subject line. Written responses are suited for data requests, account closure, and formal policy questions.
Account Help Center The Help Center covers account verification steps, withdrawal holds, and cookie settings. Check here first for common legal and policy questions before contacting the team directly.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and what applies to users in Bangladesh. If your question is not covered here, reach out through live chat or email.

That depends on your specific situation and local regulations. We do not verify your jurisdiction — it is your responsibility to confirm that access is lawful in your location before registering or depositing.

Yes. Send a data request to our support team using your registered email address. Include your account username and specify what data you need. We will respond within our standard policy window.

After closure, we retain transaction records for the retention period set by our operating policy. Personal data outside that requirement is deleted or anonymised once the retention window expires.

Holds usually happen when the sender number does not match your registered account or when the reference code was missing. Contact support with your transaction receipt and we will resolve it directly.

We post updates to our terms on this page before they take effect. Continuing to use the platform after an update is posted means you have accepted the revised terms. Check this page periodically.

Contact our support team via live chat or email with your account details and a clear description of the issue. Policy-related disputes are handled separately from general account support queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.